Playloop

Support

Help with Playloop invitations, sign-in and account deletion.

Contact Playloop

For general questions, email hello@tryplayloop.com. For help with a game, your account or privacy, email support@tryplayloop.com. Include what you were trying to do, the approximate time, your browser and the error message. Never include a password, sign-in code or access token. A response-time guarantee is not currently offered.

Can’t join a game?

Check the six-character game code or open the latest invitation. Ask the host to refresh an expired invitation. A game that has started, reached its player limit or ended may no longer admit new players.

Sign-in and host links

Open a host link using the same Playloop account that created the game. Use the newest email code. If you joined as a guest, return in the same browser; private browsing and other devices have separate guest sessions.

Contributions and game updates

Contributions are optional only when the host enables that mode. Save a private draft, then submit the version you want to play. Other people cannot read your secret draft. If an update is delayed, keep the game open, check your connection and refresh after saving your edits. Include the delay and device details when reporting a problem.

Account and data requests

Open Account settings for account deletion. For access, correction, or help with deletion, email support@tryplayloop.com from the address associated with your account where possible. Completed shared games may remain for other players; Privacy explains this distinction.